Reports To

Service Manager

Summary/Objective
Work closely with Service Manager to ensure the growth and expansion of the Service Department with primary duties of dispatching technicians, processing paperwork and ensuring an exceptional customer experience.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Process incoming customer calls

2. Prepare and process paperwork (quotes, work tickets, accounting, etc.)

3. Effective technician dispatch

4. Assist Service Manager with any inventory and ordering

5. Record keeping

6. Customer service follow-up

7. Communications with customers, sales, technicians, and office

8. Promote CHUTES’ values, vision and mission

9. Complete special projects as assigned.

Competencies
1. Ethical Conduct
2. Organization Skills
3. Great Attention to Detail
4. Professional Demeanor
5. Team Player (Great Attitude)
6. Prioritization Skills
7. Microsoft Office Proficient (Word, Excel, Outlook)
8. Strong Customer Service Skills
9. Reliable with Good Attendance
10. Problem Solving
11. Scheduling

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Proficient in Word, Excel and Outlook
  • Knowledge of local DMV area
  • Office experience
  • Customer service experience/problem solving
  • Paperwork processing
  • Prior construction-related or property management experience
  • Inventory/inventory management experience

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Commute:

  • Waldorf, MD 20602 (Required)

Ability to Relocate:

  • Waldorf, MD 20602: Relocate before starting work (Required)

Work Location: In person

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