Summary/Objective:
As the Service Department Manager at CHUTES, you’ll play a pivotal role in ensuring top-notch organization, efficient operations, inventory management, dispatching, scheduling, and billing. Your primary focus will be on achieving customer satisfaction, driving growth, and enhancing profitability while upholding exceptional customer service standards.
Essential Functions:
1. Optimized Dispatch: Prioritize and manage jobs for timely completion and efficient utilization of technicians’ time.
2. Process Improvement: Implement and refine processes and procedures to enhance service quality and efficiency.
3. Team Development: Train, coach, and manage technicians to continually improve their skills and performance.
4. Inventory Management: Maintain accurate records of departmental inventory, including warehouse and truck inventory.
5. Equipment Maintenance: Ensure proper maintenance of department trucks and equipment for optimal functionality.
6. Strategic Collaboration: Work closely with the Sales Manager and management team to strategize for departmental growth and identify capital needs.
7. Interdepartmental Liaison: Communicate effectively with other departments to facilitate seamless operations.
8. Cultural Alignment: Uphold and promote CHUTES’ culture throughout the department.
Competencies:
– Effective Management: Provide leadership and coaching to drive team success.
– Process Excellence: Develop and implement efficient processes for improved outcomes.
– Ethical Standards: Maintain high ethical conduct in all departmental activities.
– Time and Organization: Manage time effectively and demonstrate strong organizational skills.
– Project Management: Oversee projects to successful completion.
– Personal Effectiveness: Build credibility through personal effectiveness and professionalism.
– Technical Proficiency: Proficient in Microsoft Word, Excel, and Outlook; comfortable with computer-based tasks.
– Customer Focus: Deliver exceptional customer service through effective communication and problem-solving skills.
Supervisory Responsibility/Direct Reports:
Lead a team of 5-10 direct reports, providing guidance and support for their professional development.
Work Environment:
Operate in a dynamic environment encompassing office, shop floor, and jobsite trash rooms, ensuring compliance with safety protocols and equipment requirements.
Physical Demands:
Engage in physical activities such as standing, using hand tools, lifting up to 35 pounds, and ensuring safety measures for optimal performance.
Position Type/Expected Hours of Work:
Full-time position with regular hours from 7:00 am to 5:00 pm, Monday to Friday. Occasional after hours, weekend, and holiday work may be required for emergency calls.
Required Education and Experience:
– Minimum five years of experience in operations or service roles.
– Minimum three years of management or supervisory experience.
Additional Qualifications:
– Proficiency in warehouse equipment operation (e.g., forklift, pallet jack).
– Strong attention to safety requirements and compliance.
– Effective communication, leadership, and team-building skills.
– Alignment with CHUTES’ core values: Loyalty, Integrity, Improvement, Accountability, and Passion (All-In).
Other Duties:
This job description is not exhaustive and may evolve with changing responsibilities and activities.
Success Looks Like:
Success in this role involves achieving organizational, operational, and customer service excellence, contributing to CHUTES’ growth and profitability while fostering a positive and collaborative work culture.
Job Type: Full-time
Pay: $90,000.00 – $125,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Experience:
- Service Management: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Waldorf, MD 20602 (Required)
Ability to Relocate:
- Waldorf, MD 20602: Relocate before starting work (Required)
Work Location: In person
