Summary/Objective
Manages, directs and grows the operational side of the service department and works to ensure excellent customer service throughout department.
Essential Functions
1. Oversee dispatch to ensure efficient use of technicians, prompt & accurate billing, and high quality customer care
2. Implements processes and procedures to improve efficiency and quality of service work
3. Trains, coaches, manages technicians, including development of technicians’ skills
4. Works with company president and other managers for strategic planning to grow capacity and quality.
5. Manages inventory for department ~ including trucks
6. Ensures CHUTES’ culture is supported throughout department
7. Liaison/communicates well with other departments
Required Education and Experience
1. Management
2. Inventory Management
3. Technical/Service knowledge
Supervisory Responsibility/Direct Reports
· Service Dispatch
· Senior & Junior Service Technicians
· Preventive Maintenance Technicians
Skills & Qualifications
Supervision, coaching, establishing and managing processes, daily planning, strategic planning, and development of employees. HANDS ON as well as supervisory knowledge is required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Attendance at bi-weekly manager meetings (Tuesday evenings) is required.
Job Type: Full-time
Pay: $90,000.00 – $125,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
