Summary/Objective
As a Service Department Assistant, you will play a pivotal role in ensuring the seamless operation and growth of our Service Department. Working closely with the Service Manager, your primary responsibilities will include dispatching technicians, managing paperwork, and delivering outstanding customer service to enhance the overall customer experience.
Essential Functions
1. Answer and process incoming customer calls promptly and courteously.
2. Prepare and process various paperwork such as quotes, work tickets, and accounting documents.
3. Efficiently dispatch technicians to service calls, optimizing schedules for maximum efficiency.
4. Support the Service Manager with inventory management and procurement tasks.
5. Maintain accurate records and documentation for all service transactions.
6. Conduct proactive follow-up with customers to ensure satisfaction and address any concerns.
7. Facilitate effective communication between customers, sales team, technicians, and office staff.
8. Uphold the values, vision, and mission of our organization in all interactions.
9. Execute special projects and tasks as assigned by management.
Competencies
1. Demonstrates ethical conduct and integrity in all interactions.
2. Exhibits strong organizational skills and attention to detail.
3. Presents a professional demeanor and attitude at all times.
4. Works effectively as part of a team, fostering a positive working environment.
5. Capable of prioritizing tasks and managing time efficiently.
6. Proficient in Microsoft Office applications (Word, Excel, Outlook).
7. Possesses excellent customer service skills, with a commitment to delivering exceptional experiences.
8. Demonstrates reliability and maintains good attendance.
9. Proven problem-solving abilities and adaptability.
10. Competent in scheduling and coordinating tasks effectively.
Required Experience
1. Proficiency in Microsoft Office applications (Word, Excel, Outlook).
2. Familiarity with the local DMV area.
3. Prior office experience with a focus on customer service and problem-solving.
4. Experience in processing paperwork accurately and efficiently.
Preferred Education, Experience and Skills
1. Previous experience in construction-related or property management roles.
2. Background in inventory management or related fields.
Pay: $18.00 – $22.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
